Remote Tech Account Manager: Mid-Market (Hebrew) - Equity

Jobgether; Ireland; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation and equity

Remote work arrangement with up to 25%

Professional development opportunities

Volunteer and community involvement

Job summary

Jobgether seeks a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Ireland. You will act as a trusted technical advisor for mid-market customers across Europe, guiding onboarding, providing proactive support, and promoting platform adoption in a fast-moving cybersecurity environment.

You will collaborate with support, engineering, and sales teams to resolve complex issues, advocate for customers, and drive renewals and growth while leveraging AI to improve decision-making and

Qualifications

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in both Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Demonstrated problem-solving abilities and sound technical judgment.
• Willingness and ability to travel up to 25%.

Responsibilities

• Serve as the primary technical contact for mid-market customers across the EMEA region.
• Onboard new customers and guide them through platform adoption, configuration, and best practices.
• Conduct periodic platform health checks, provide product training, and recommend improvements to customer security operations.
• Advocate for customer needs by documenting feedback and coordinating with relevant internal stakeholders.
• Build relationships with stakeholders at all levels, from SOC teams to executive leadership.
• Investigate technical issues, provide recommendations, develop action plans, and follow up to ensure timely resolution.
• Escalate complex or critical cases when necessary and coordinate cross-functional teams to drive resolution.
• Create and maintain knowledge base content to share technical learnings and support consistent problem-solving.
• Exchange technical insights and best practices with colleagues while staying informed about emerging technologies.

Skills

Hebrew language proficiency

English language proficiency

Education

Bachelor's degree

Tools

Windows Server

Job description

Jobgether seeks a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Ireland. You will act as a trusted technical advisor for mid-market customers across Europe, guiding onboarding, providing proactive support, and promoting platform adoption in a fast-moving cybersecurity environment.

You will collaborate with support, engineering, and sales teams to resolve complex issues, advocate for customers, and drive renewals and growth while leveraging AI to improve decision-making and