Personal Lines Retention Handler

Gallagher; Kilkenny; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Personal Lines Retention Handler in Kilkenny, Ireland. You will engage with existing customers, manage renewals, and provide tailored insurance solutions while building trust and delivering excellent service. The role offers opportunities to develop relationships and grow within a global organisation.

The team emphasizes customer-centric support, regulatory compliance, and ongoing CPD, with a collaborative culture and a strong local footprint across Ireland.

Qualifications

• APA qualified (or equivalent).
• Experience in a customer-facing, retention, sales or insurance role.
• Excellent customer service and communication skills.
• Strong listening abilities and empathy.
• Organised, proactive, and detail-oriented.
• Comfortable using CRM systems and Microsoft Office.
• Committed to professional standards, CPD requirements and regulatory compliance.

Responsibilities

• Speak with existing customers about their renewal options and ongoing needs.
• Build strong relationships through friendly, professional customer service.
• Understand each customer's circumstances and recommend insurance solutions.
• Manage policy renewals accurately and efficiently for a smooth experience.
• Identify opportunities to enhance cover or introduce additional products.
• Support customers with queries and provide clear guidance.
• Stay informed about market developments to offer relevant solutions.

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Great service, builds great relationships.

At Gallagher, we're proud of the relationships we've built with our clients and communities across Ireland. As one of the world's leading insurance brokers and risk management advisers, we're committed to helping people protect the things that matter most to them.

Gallagher Ireland is a growing business, investing in our people, our clients and our future. As we continue to expand across Ireland, we're creating opportunities for talented individuals who want to be part of a supportive team, make a difference to customers, and build a rewarding career backed by the strength of a global organisation.

Based in Kilkenny, you'll join a friendly and collaborative team that puts customers at the heart of everything we do. Every conversation is an opportunity to provide reassurance, expert guidance and personalised solutions that help customers feel confident they're protected when it matters most.

If you enjoy building rapport, solving problems and delivering excellent customer experiences, this could be the perfect next step in your career.

How You'll Make An Impact

As a Personal Lines Retention Handler, you'll play a key role in helping customers stay protected and ensuring they continue to receive the service and support they value. You'll:

• Speak with existing customers about their insurance renewal options and ongoing needs.


• Build strong relationships through friendly, professional and knowledgeable customer service.


• Understand each customer's circumstances and recommend insurance solutions that meet their needs.


• Manage policy renewals accurately and efficiently, ensuring a smooth customer experience.


• Identify opportunities to enhance cover or introduce additional products where appropriate.


• Support customers with queries and concerns, providing clear advice and guidance.


• Stay informed about market developments and industry trends to ensure customers receive the most relevant solutions.

About You

• Passionate about delivering excellent customer service.


• Experienced in a customer-facing, retention, sales or insurance role.


• APA qualified (or equivalent).


• Confident building relationships and communicating with a wide range of customers.


• A strong listener who can understand customer needs and provide practical solutions.


• Organised and proactive, with good attention to detail.


• Comfortable using CRM systems and Microsoft Office.


• Committed to maintaining professional standards, CPD requirements and regulatory compliance.

At Gallagher, our people are at the heart of our success. If you're passionate about helping customers, building lasting relationships and being part of a business that is growing across Ireland, we'd love to hear from you.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)