Personal Lines Retention Team Leader

Gallagher; Dublin; On-site; Confidential; Full time

Benefits offered by this job

Career development

Inclusive culture

Job summary

Gallagher in Dublin, Ireland is seeking a Personal Lines Retention Team Leader to guide a dynamic team, deliver exceptional service, and achieve retention targets across our personal lines portfolio. You will lead by example, coach colleagues, and collaborate with insurers to uphold service excellence.

With 3-5 years of leadership experience in Personal Lines and professional qualifications (CIP/Dip CII/ACII), you will drive performance, ensure compliance, and foster a culture of teamwork,

Qualifications

• 3–5 years of experience as a team leader in Personal Lines or similar field.
• CIP, Dip CII, or ACII qualification.
• Strong communication, collaboration, and people management skills.
• Proven ability to deliver excellent customer service and achieve performance targets.

Responsibilities

• Lead and inspire a team to deliver outstanding customer service and retention.
• Provide guidance, training, and support to team members.
• Host regular team meetings and monitor performance.
• Ensure compliance with internal procedures and insurer updates.
• Maintain relationships with insurers, clients and internal teams.

Skills

Team leadership

Customer service

People management

Communication

Collaboration

Education

CIP

Dip CII

ACII

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we are innovative thinkers and service‑minded individuals coming together to shape a future defined by excellence. As one of the largest insurance brokerages in the world, we are united by a commitment to one another's growth and the pursuit of shared goals. We are seeking a Personal Lines Retention Team Leader to join our team in Dublin, Ireland. With over 100 years of combined insurance experience in Ireland, Gallagher offers tailored business, personal, and financial insurance solutions. This role is an opportunity to lead a dynamic team, deliver exceptional customer service, and contribute to the success of a global organisation that operates in over 130 countries.

How You'll Make An Impact

In this role, you'll lead and inspire a team of professionals to deliver exceptional customer service and achieve retention goals. You'll provide guidance, training, and support to your team, ensuring they have the skills and knowledge to excel. By hosting regular team meetings, monitoring performance, and addressing customer concerns, you'll foster a collaborative and motivated environment.

You’ll also play a key role in ensuring compliance with internal procedures, managing scheme performance, and maintaining strong relationships with insurers, clients, and other teams. Your leadership will directly contribute to the smooth running of the division and the delivery of outstanding service to our customers.

• Monitoring and improving team retention and sales performance.
• Handling customer complaints in line with internal procedures.
• Supervising and training new team members.
• Conducting appraisals and supporting team members in achieving their objectives.
• Ensuring compliance with all procedures and delivering insurer partner updates on time

About You

We’re looking for a motivated and experienced leader with a passion for customer service and team development.

• Experience: 3-5 years of experience as a team leader in Personal Lines or a similar field.
• Qualifications: CIP, Dip CII, or ACII qualification.
• Skills:Strong communication, collaboration, and people management skills.
• Track Record: Proven ability to deliver excellent customer service and achieve performance targets.

Compensation And Benefits

• - Competitive compensation
• - Comprehensive benefits programs designed to support your well‑being
• - Career development opportunities and ongoing learning
• - A collaborative, people‑first culture with accessible leadership
• - The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full‑time, if you’re in a job‑share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)