Personal Lines Retention Account Handler

Arthur J. Gallagher & Co. (AJG); Dublin; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Job summary

Gallagher Ireland is seeking a Personal Lines Retention Account Handler in Dublin. You will review and renew clients' policies, understand their circumstances, and tailor solutions to protect their interests.

This role emphasizes building trust, delivering exceptional service, and driving retention with a client-first approach. With APA qualification as a minimum, you will thrive in a fast-paced, customer-centric environment, maintaining accurate records and exploring opportunities to enhance

Qualifications

• APA qualification is the minimum requirement.
• Experience in customer service, retention, sales or personal lines insurance.
• Competitive drive to deliver outstanding customer experiences.
• Confident communicator with relationship-building and trust-sustaining abilities.
• Solutions-focused with strong problem-solving and attention to detail.
• Organised and able to manage multiple queries and priorities.
• Commitment to CPD and regulatory compliance.

Responsibilities

• Build strong relationships with existing customers to review and renew policies.
• Understand customer circumstances and tailor solutions to their needs.
• Support customers through renewal processes for a smooth experience.
• Handle queries with professionalism, empathy and accuracy.
• Identify opportunities to enhance cover and introduce relevant products.
• Provide trusted insurance advice and maintain records for service improvement.
• Stay updated with industry developments to offer competitive solutions.

Skills

Customer service

Retention

Sales

Personal lines

Education

APA qualification

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we're proud to help people protect the things that matter most to them. Whether it's their home, car or future plans, our clients trust us to provide expert advice, great service and support when they need it most.

Gallagher Ireland is a growing business, investing in our people, our clients and our future. As we continue to expand across Ireland, we’re looking for talented individuals who are passionate about delivering excellent customer experiences and building lasting relationships.

Based in Dublin, you'll join a supportive and collaborative team where your contribution matters. You'll have the opportunity to develop your insurance career with the backing of one of the world's leading insurance brokerages, combining the energy of a growing local business with the resources and expertise of a global organisation.

How you'll make an impact

As a Personal Lines Retention Account Handler, you'll play a key role in helping our customers stay protected and ensuring they continue to receive the personalised service Gallagher is known for. You'll:

• Build strong relationships with existing customers, helping them review and renew their insurance policies.
• Take the time to understand each customer's circumstances and provide solutions tailored to their needs.
• Support customers throughout the renewal process, ensuring a smooth and positive experience.
• Handle customer queries and concerns with professionalism, empathy and attention to detail.
• Identify opportunities to enhance cover and introduce additional products where appropriate.
• Deliver trusted advice that helps customers make informed decisions about their insurance needs.
• Maintain accurate records and contribute insights that support continued service improvement.
• Keep up to date with industry developments to ensure customers receive relevant and competitive solutions.

About you

We're looking for someone who is:

• APA qualified as a minimum.
• Experienced in customer service, retention, sales or personal lines insurance.
• Passionate about providing outstanding customer experiences.
• A confident communicator who enjoys building relationships and earning trust.
• Solutions-focused, with strong problem-solving skills and attention to detail.
• Organised and comfortable managing multiple customer queries and priorities.
• Committed to maintaining professional standards, CPD requirements and regulatory compliance.

At Gallagher, our people are at the heart of our success.If you're passionate about helping customers, building lasting relationships and being part of a business that is growing across Ireland, we'd love to hear from you.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.- Competitive compensation- Comprehensive benefits programs designed to support your well-being- Career development opportunities and ongoing learning- A collaborative, people-first culture with accessible leadership- The opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)