Personal Lines Renewal & Client Retention Specialist

Gallagher; Kilkenny; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Ireland is seeking a customer-focused professional to join our Kilkenny team in a full-time role within our insurance renewal and advisory services. You will build strong relationships with existing clients, understand their circumstances, and recommend solutions that meet their needs while ensuring a smooth renewal process.

We value service excellence, integrity and collaboration, with opportunities for career development, CPD, and growth within a global organisation that supports

Qualifications

• Experience in a customer-facing, retention, sales or insurance role.
• Strong relationship-building and communication skills.
• Proactive, organised and detail-oriented, with CPD and regulatory awareness.

Responsibilities

• Speak with existing customers about renewal options and needs.
• Build relationships through friendly, professional service.
• Understand customer circumstances and recommend suitable insurance solutions.
• Manage policy renewals accurately and efficiently.
• Identify opportunities to enhance cover or add products.
• Support customers with queries and provide clear guidance.
• Stay informed on market developments to offer relevant solutions.

Skills

Customer service

Relationship building

Communication

CRM experience

Microsoft Office

Education

APA qualification

Tools

CRM systems

Policy administration systems

Job description

Gallagher Ireland is seeking a customer-focused professional to join our Kilkenny team in a full-time role within our insurance renewal and advisory services. You will build strong relationships with existing clients, understand their circumstances, and recommend solutions that meet their needs while ensuring a smooth renewal process.

We value service excellence, integrity and collaboration, with opportunities for career development, CPD, and growth within a global organisation that supports