Personal Lines Renewal & Relationship Specialist

Arthur J. Gallagher & Co. (AJG); Dublin; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Job summary

Gallagher Ireland is seeking a Personal Lines Retention Account Handler in Dublin. You will review and renew clients' policies, understand their circumstances, and tailor solutions to protect their interests.

This role emphasizes building trust, delivering exceptional service, and driving retention with a client-first approach. With APA qualification as a minimum, you will thrive in a fast-paced, customer-centric environment, maintaining accurate records and exploring opportunities to enhance

Qualifications

• APA qualification is the minimum requirement.
• Experience in customer service, retention, sales or personal lines insurance.
• Competitive drive to deliver outstanding customer experiences.
• Confident communicator with relationship-building and trust-sustaining abilities.
• Solutions-focused with strong problem-solving and attention to detail.
• Organised and able to manage multiple queries and priorities.
• Commitment to CPD and regulatory compliance.

Responsibilities

• Build strong relationships with existing customers to review and renew policies.
• Understand customer circumstances and tailor solutions to their needs.
• Support customers through renewal processes for a smooth experience.
• Handle queries with professionalism, empathy and accuracy.
• Identify opportunities to enhance cover and introduce relevant products.
• Provide trusted insurance advice and maintain records for service improvement.
• Stay updated with industry developments to offer competitive solutions.

Skills

Customer service

Retention

Sales

Personal lines

Education

APA qualification

Job description

Gallagher Ireland is seeking a Personal Lines Retention Account Handler in Dublin. You will review and renew clients' policies, understand their circumstances, and tailor solutions to protect their interests.

This role emphasizes building trust, delivering exceptional service, and driving retention with a client-first approach. With APA qualification as a minimum, you will thrive in a fast-paced, customer-centric environment, maintaining accurate records and exploring opportunities to enhance