Insurance Renewal & Customer Success Specialist

Arthur J. Gallagher & Co. (AJG); Killarney; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Renewal Confirmation Executive to join our team in Killarney, County Kerry. You will help deliver fair outcomes for customers through accurate renewal processing and strong insurer relationships.

This role offers opportunity for professional qualifications and long-term career growth within a supportive, inclusive environment. You’ll develop expertise in personal lines renewals, discounts, and documentation, while working with colleagues to manage workload and provide

Qualifications

• Minimum of 280 Leaving Certificate points, including passes in English and Maths, or a Level 7 degree (or equivalent qualification).
• Strong written and verbal communication skills.
• Confidence speaking with customers over the phone.
• Good working knowledge of Microsoft Office and general IT systems.
• Excellent attention to detail and organisational skills.
• A proactive approach and a willingness to learn.
• Sales, negotiation or customer service experience, although this isn't essential.

Responsibilities

• Process personal lines renewal policies accurately and efficiently.
• Allocate payments to the correct insurers and set up finance agreements.
• Apply discounts where appropriate and issue renewal documentation to clients.
• Support pricing reviews through market analysis and insurer insights.
• Help ensure regulatory compliance and customer fairness across all activities.
• Speak with clients about insurance products and policy options.
• Build strong customer relationships through responsive, professional service.
• Identify opportunities to introduce additional products and services that may benefit clients.
• Work closely with colleagues while managing your own workload effectively.

Skills

Communication

MS Office

Attention to detail

Organisational skills

Phone communication

Willingness to learn

Education

Leaving Certificate

Level 7 degree

Tools

MS Office Suite

IT systems

Job description

Gallagher is seeking a Renewal Confirmation Executive to join our team in Killarney, County Kerry. You will help deliver fair outcomes for customers through accurate renewal processing and strong insurer relationships.

This role offers opportunity for professional qualifications and long-term career growth within a supportive, inclusive environment. You’ll develop expertise in personal lines renewals, discounts, and documentation, while working with colleagues to manage workload and provide