Personal Lines Renewal & Client Care Specialist

Arthur J. Gallagher & Co. (AJG); Kilkenny; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in Kilkenny is seeking a Personal Lines Retention Handler to help customers stay protected and ensure continued service excellence. You will renew policies, build trusted relationships and provide practical insurance guidance to a diverse client base.

Join a supportive team in a growing Irish operation, with opportunity for career development and a strong emphasis on regulatory compliance and CPD.

Qualifications

• Passionate about delivering excellent customer service.
• Experienced in a customer-facing, retention, sales or insurance role.
• APA qualified (or equivalent).
• Confident building relationships and communicating with a wide range of customers.
• A strong listener who can understand customer needs and provide practical solutions.
• Organised and proactive, with good attention to detail.
• Comfortable using CRM systems and Microsoft Office.
• Committed to maintaining professional standards, CPD requirements and regulatory compliance.

Responsibilities

• Speak with existing customers about their insurance renewal options and ongoing needs.
• Build strong relationships through friendly, professional and knowledgeable customer service.
• Understand each customer's circumstances and recommend insurance solutions that meet their needs.
• Manage policy renewals accurately and efficiently, ensuring a smooth customer experience.
• Identify opportunities to enhance cover or introduce additional products where appropriate.
• Support customers with queries and concerns, providing clear advice and guidance.
• Stay informed about market developments and industry trends to ensure customers receive the most relevant solutions.

Skills

Customer service

Client retention

Insurance knowledge

CRM familiarity

Microsoft Office

Education

APA qualification (or equivalent)

Tools

CRM systems

Microsoft Office

Job description

Gallagher in Kilkenny is seeking a Personal Lines Retention Handler to help customers stay protected and ensure continued service excellence. You will renew policies, build trusted relationships and provide practical insurance guidance to a diverse client base.

Join a supportive team in a growing Irish operation, with opportunity for career development and a strong emphasis on regulatory compliance and CPD.