Insurance Renewal & Retention Specialist

Arthur J. Gallagher & Co. (AJG); Ireland; À distance; EUR 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Résumé du poste

Gallagher Ireland is seeking a client-focused customer service professional to join our Kilkenny team. You’ll manage renewals, advise customers on cover options, and build trusted relationships across a diverse client base.

With a commitment to compliance and professional development, you’ll use CRM systems and Microsoft Office to deliver accurate, timely service and contribute to a growing, global business with local impact.

Qualifications

• Passionate about delivering excellent customer service.
• Experienced in a customer-facing, retention, sales or insurance role.
• APA qualified (or equivalent).
• Confident building relationships and communicating with a wide range of customers.
• Strong listener who can understand customer needs and provide practical solutions.
• Organised and proactive, with good attention to detail.
• Comfortable using CRM systems and Microsoft Office.
• Committed to maintaining professional standards, CPD requirements and regulatory compliance.

Responsabilités

• Speak with existing customers about their insurance renewal options and ongoing needs.
• Build strong relationships through friendly, professional and knowledgeable customer service.
• Understand each customer's circumstances and recommend insurance solutions that meet their needs.
• Manage policy renewals accurately and efficiently, ensuring a smooth customer experience.
• Identify opportunities to enhance cover or introduce additional products where appropriate.
• Support customers with queries and concerns, providing clear advice and guidance.
• Stay informed about market developments and industry trends to ensure customers receive the most relevant solutions.

Connaissances

Customer service

Relationship building

Communication

Active listening

Organised

Formation

APA qualification (or equivalent)

Outils

CRM systems

Microsoft Office

Description du poste

Gallagher Ireland is seeking a client-focused customer service professional to join our Kilkenny team. You’ll manage renewals, advise customers on cover options, and build trusted relationships across a diverse client base.

With a commitment to compliance and professional development, you’ll use CRM systems and Microsoft Office to deliver accurate, timely service and contribute to a growing, global business with local impact.