Onsite Helpdesk Engineer: 1st Level IT Support in Cork

eir business talent; Cork; On-site; EUR 32,000 - 45,000; Full time

Job summary

eir business talent is seeking a Helpdesk Engineer – 1st level Support to join our Cork team on a fully onsite basis. The contract is 12+ months and highly extendable, with on-site work required and occasional travel within Cork.

The role covers end-user support across desktops, laptops, tablets and mobile devices, as well as AD/Office 365/Google Apps management and knowledge worker apps. You will learn quickly in a fast-paced environment.

Qualifications

• Experience supporting end-user environments across multiple device types.
• Familiar with Active Directory and Office 365/Google Apps account management.
• Experience with common knowledge worker apps (Office, Adobe, antivirus, Java).
• Proficient in bulk user management via PowerShell.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Provide first-level helpdesk support onsite in Cork and nearby offices.
• Resolve issues across desktops, laptops, tablets, and mobile devices, printers, projectors.
• Assist with account setup and access management in AD and cloud apps.
• Coordinate with clients and team to ensure timely resolution.

Skills

End-user support

AD/Office 365

PowerShell

Windows/macOS/iOS/Android

Tools

Active Directory

Office 365

Google Apps

Antivirus

Adobe

Job description

eir business talent is seeking a Helpdesk Engineer – 1st level Support to join our Cork team on a fully onsite basis. The contract is 12+ months and highly extendable, with on-site work required and occasional travel within Cork.

The role covers end-user support across desktops, laptops, tablets and mobile devices, as well as AD/Office 365/Google Apps management and knowledge worker apps. You will learn quickly in a fast-paced environment.