Onsite IT Helpdesk Analyst – 1st Line Support (Dublin)

eTeam; Dublin; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

eTeam in Dublin is seeking an IT Service Desk Analyst (1st Line Support) to provide frontline technical helpdesk support to end users. This contract role is onsite in Dublin 4 and requires strong customer service, Windows troubleshooting, AD/Exchange familiarity, and ITSM ticketing.

You'll log incidents, diagnose issues, and escalate where needed, ensuring SLAs are met. Immediate availability is preferred for a 6-month contract.

Competenze

• 2+ years in IT helpdesk or service desk.
• Experience diagnosing hardware/software and networking issues.
• Excellent English communication.

Mansioni

• Provide first-line support via phone, email, chat and ticketing systems.
• Diagnose and troubleshoot hardware, software, network and remote access issues.
• Log, classify, prioritise and manage incidents and requests.
• Resolve first-line issues and escalate complex problems to Level 2/3 teams.
• Maintain incident records and tickets within ITSM system.
• Provide updates on ticket progress to end users.

Conoscenze

First line support

Windows OS

Active Directory

VPN access

ITSM tools

Customer service

English fluency

Formazione

CompTIA A+

Strumenti

Remedy

HP Service Centre

Descrizione del lavoro

eTeam in Dublin is seeking an IT Service Desk Analyst (1st Line Support) to provide frontline technical helpdesk support to end users. This contract role is onsite in Dublin 4 and requires strong customer service, Windows troubleshooting, AD/Exchange familiarity, and ITSM ticketing.

You'll log incidents, diagnose issues, and escalate where needed, ensuring SLAs are met. Immediate availability is preferred for a 6-month contract.