IT Helpdesk Support Engineer

GCS Recruitment; Ireland; On-site; EUR 28,000 - 38,000; Full time

Job summary

GCS Recruitment is seeking an IT Helpdesk Support Engineer based in Dundalk to join a fast-paced IT services team. You will deliver first-line support, resolve technical issues, and provide excellent customer service onsite.

Ideal candidates have at least 2 years in customer-facing IT support, strong Windows and Microsoft 365 knowledge, and solid networking basics. The role is fully onsite with opportunities to grow and work with senior engineers.

Qualifications

• 2+ years in a customer-facing IT support or helpdesk role.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Microsoft Windows environments.
• Knowledge of Microsoft 365 administration.
• Familiarity with Active Directory and Group Policy.
• Experience with remote support tools and remote troubleshooting.
• Excellent communication and customer service skills.
• Ability to take ownership of issues and work towards resolution.

Responsibilities

• Provide first-line technical support to customers via phone, email, and remote support tools.
• Diagnose and resolve IT issues promptly, aiming for first-time resolution whenever possible.
• Support Microsoft desktop operating systems and business applications.
• Administer and support Microsoft 365 environments, including Exchange and SharePoint.
• Troubleshoot Active Directory and Group Policy issues.
• Support hardware including desktops, laptops, printers, and mobile devices.
• Assist with backup, disaster recovery, antivirus, and security solutions.
• Support networking technologies including LAN, WAN, VPN, and firewall connectivity.
• Log, manage, and prioritize support tickets in line with service levels and customer expectations.
• Liaise with third-party vendors where necessary to ensure timely issue resolution.

Skills

Customer support

Troubleshooting

Windows support

Microsoft 365

Active Directory

Group Policy

Remote support

Networking basics

Communications

Job description

IT Helpdesk Support Engineer

Location: Dundalk, Co. Louth, Ireland
Working Model: Fully Onsite (5 Days per Week)

About the Role

We are seeking a customer-focused IT Helpdesk Support Engineer to join a growing and dynamic IT services team based in Dundalk. This is an excellent opportunity for a motivated support professional who enjoys solving technical issues, delivering exceptional customer service, and working in a fast-paced environment.

This position has opened as part of a backfill within the support team and offers the opportunity to work alongside experienced senior engineers who will provide guidance and escalation support when required.

Key Responsibilities

• Provide first-line technical support to customers via phone, email, and remote support tools.
• Diagnose and resolve IT issues promptly, aiming for first-time resolution whenever possible.
• Support Microsoft desktop operating systems and business applications.
• Administer and support Microsoft 365 environments, including Exchange and SharePoint.
• Troubleshoot Active Directory and Group Policy issues.
• Support hardware including desktops, laptops, printers, and mobile devices.
• Assist with backup, disaster recovery, antivirus, and security solutions.
• Support networking technologies including LAN, WAN, VPN, and firewall connectivity.
• Log, manage, and prioritize support tickets in line with service levels and customer expectations.
• Liaise with third-party vendors where necessary to ensure timely issue resolution.

Required Skills & Experience

• Minimum 2 years' experience in a customer-facing IT support or helpdesk role.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Microsoft Windows environments.
• Knowledge of Microsoft 365 administration.
• Familiarity with Active Directory and Group Policy.
• Experience with remote support tools and remote troubleshooting.
• Understanding of networking fundamentals, VPNs, and connectivity issues.
• Excellent communication and customer service skills.
• Ability to take ownership of issues and work towards resolution rather than simply escalating tickets.

What We're Looking For

The ideal candidate will be an enthusiastic, customer-focused IT professional who enjoys helping users, resolving technical issues, and building strong relationships with customers. You will be a proactive team player with excellent communication skills and a genuine passion for technology and service delivery.

What's on Offer

• Opportunity to work alongside experienced senior technical engineers.
• Career development and hands-on exposure to a broad range of technologies.
• Supportive and collaborative team environment.
• Long-term career growth opportunities.

Interview Process

Successful candidates will be invited to attend an onsite interview at our Dundalk office.