Helpdesk Engineer

eir business talent; Cork; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

eir business talent is seeking a Helpdesk Engineer – 1st level Support to join our Cork team on a fully onsite basis. The contract is 12+ months and highly extendable, with on-site work required and occasional travel within Cork.

The role covers end-user support across desktops, laptops, tablets and mobile devices, as well as AD/Office 365/Google Apps management and knowledge worker apps. You will learn quickly in a fast-paced environment.

Formación

• Experience supporting end-user environments across multiple device types.
• Familiar with Active Directory and Office 365/Google Apps account management.
• Experience with common knowledge worker apps (Office, Adobe, antivirus, Java).
• Proficient in bulk user management via PowerShell.
• Ability to learn quickly in a fast-paced environment.

Responsabilidades

• Provide first-level helpdesk support onsite in Cork and nearby offices.
• Resolve issues across desktops, laptops, tablets, and mobile devices, printers, projectors.
• Assist with account setup and access management in AD and cloud apps.
• Coordinate with clients and team to ensure timely resolution.

Conocimientos

End-user support

AD/Office 365

PowerShell

Windows/macOS/iOS/Android

Herramientas

Active Directory

Office 365

Google Apps

Antivirus

Adobe

Descripción del empleo

Helpdesk Engineer – 1st level Support

Location—Cork
Type – 12+ months Contract—highly extendable

The Role This position is fully onsite; own transport is required for occasional visits to other client offices in the Cork area.

Requirements:

• Capacity to support end user environments, including Desktops/Laptops/tablets/Mobile Devices/Chromebooks/Printers/Projectors/ including Microsoft Windows Operating Systems, Mac’s, IOS and Android.
• Capacity to manage identity access, including account setup and management in Active Directory and Office 365/Google Apps
• Application support experience across knowledge worker applications, including with Microsoft Office, Adobe, Anti-Virus, Java, encryption, 3rd party systems
• Experience and capacity using Active Directory (account management, OUs, attributes) and PowerShell to bulk update user accounts
• Ability to learn quickly and perform in a fast-paced environment.

Ref: EET8406

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eirbusinesstalent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eirbusiness talent, eirbusiness and our clients apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eirbusiness talent, eirbusiness and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eirbusiness talent and eirbusiness.