Information Technology Support Technician

Randstad Digital; Cork; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Randstad Digital in Cork is seeking an IT Support Technician to join our team for desktop, laptop, and software support. The role covers Windows endpoints, Microsoft 365, Exchange, and collaboration tools, with both junior and senior candidates considered.

You will handle ServiceNow ticket queues, provide deskside and remote support, and work with internal teams and vendors to resolve incidents while following security and compliance requirements.

Formación

• This role requires 2+ years IT support experience in a corporate environment.
• Experience supporting Windows endpoints in an AD environment is preferred.
• Proficiency with Microsoft 365 apps and Exchange is essential.
• Strong customer-service orientation and communication skills.

Responsabilidades

• Own and monitor ServiceNow ticket queues.
• Provide deskside and remote support for Windows devices.
• Coordinate with IT teams and vendors on incidents.
• Mentor junior technicians and document procedures.
• Follow change, security, and compliance requirements.

Conocimientos

Customer service

End-user support

Windows support

Microsoft 365

Outlook/Exchange

ServiceNow

Desk-side support

Ticketing systems

Herramientas

ServiceNow

Active Directory

Descripción del empleo

My global client is looking for an IT Support Technician to join their team based in Cork. We are looking for both junior (2 years exp) and more senior IT support individuals (4-6 years exp)

Support includes desktops, laptops, operating systems, business applications, Microsoft 365, and related peripherals. Act as a primary IT support resource for the assigned area, partnering with internal teams and hardware/software vendors to provide break/fix support, problem resolution, remote-hands assistance, and onsite support for other IT departments.

• Strong customer-service orientation
• Ability to work effectively with end users, peers, senior leaders, administrators, vendors, and cross-functional IT teams.
• Experience configuring, supporting, and troubleshooting Windows endpoints in an Active Directory and enterprise endpoint-management environment.
• Can Support Microsoft 365 applications, collaboration tools, web-based applications, and business productivity software.
• Able to support Outlook and Exchange functionality, including permissions, views, calendar sharing, email rules, profile configuration, and data migration.
• Basic LAN/WAN hardware and administration.
• Enterprise ticketing systems, preferably ServiceNow, including incident/request documentation, prioritization, escalation, and queue management.

Typical Tasks

• Own and monitor ServiceNow ticket queues
• Serve as a senior escalation point for complex deskside issues,
• Manage escalated or high-impact incidents from intake through resolution, ensuring clear communication, accurate documentation, appropriate prioritization, and timely updates to users, leadership, and support partners.
• Respond to Deskside incidents, service requests, Teams messages, emails, and in-person support needs
• Maintain, upgrade, and triage user systems, office productivity equipment, desktops, laptops, printers, scanners, copiers, mobile devices, peripherals, Windows operating systems, Microsoft 365, and business-critical applications.
• Coordinate with Service Desk, Endpoint Engineering, Infrastructure, Security, Asset Management, and vendor teams
• Develop, maintain, and improve desktop support procedures
• Support onboarding, mentoring, and knowledge transfer for new or less-experienced technicians
• Provide remote hands support for other IT departments, including infrastructure, networking, security, collaboration, and endpoint teams, while following change, security, confidentiality, and compliance requirements.

This is an excellent opportunity for a global client and requires your to be based in Cork.