Branch Welcome Advisor - Carrick on Suir

Cpl; Tipperary; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland through Cpl invites applications for a Welcome Advisor role in Carrick on Suir. This onsite position is grade-appropriate with a 12-month contract and a salary of €30,000 per year.

The Welcome Advisor is the first point of contact for customers and will work within a supportive team serving both personal and business clients. You will assist customers, handle cashier duties as needed, and guide them through Banking 365 while maintaining accurate records and embracing ongoing

Qualifications

• Track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Interest in growing your career with Bank of Ireland.
• Willingness to travel between branches occasionally.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to improve service delivery.
• Embrace change, innovation and continuous learning in daily tasks.

Skills

Customer service

Communication

Teamwork

Self-motivation

Learning systems

Adaptability

Education

APA or similar qualifications

Tools

Banking software

Banking 365

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Welcome Advisor – Carrick on Suir

Location: Carrick on Suir

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

Please note: Flexibility to travel between the branches will be required on occasion. A mileage allowance will be provided.

We’re looking for an ambitious and motivated individual who wants to kick‑start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalated when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)