Guest Experience & Duty Manager

Grand Park City Hall; Dublin; On-site; EUR 35,000 - 52,000; Full time

Job summary

Grand Park City Hall is a hospitality venue focused on sustainable, guest-centered service. We seek a proactive Front Office/Guest Services professional to supervise shifts, guide VIP arrivals, and ensure all departments are informed of guest needs.

You will uphold brand standards, train staff, and manage guest requests with tact while maintaining strong safety and operational procedures. This role is on-site in Dublin, with emphasis on guest experience.

Qualifications

• At least 2 years of working experience in a similar capacity.
• Outgoing, meticulous and service-oriented.
• Knowledge of Opera system is an added advantage.

Responsibilities

• Inspect front of the house and back of the house areas to ensure cleanliness and safety.
• Plan and conduct periodic Front Office training to meet brand standards.
• Meet and guide VIPs to their rooms and inform relevant departments of arrival.
• Maintain service standards and provide constructive feedback to improve performance.
• Attend guests with promptness, courtesy and efficiency; assist with directions.
• Review arrival lists and note VIPs or special requests.
• Greet guests at the driveway and guide them to areas; thank departing guests.
• Maintain guest database and prepare distribution reports.
• Ensure proper shift handover and follow-up on outstanding issues.
• Authorize rate changes, payments and cheques per procedures.
• Monitor guest requests and communicate with departments.
• Handle inquiries, reservations and complaints.
• Monitor room inventory for maximum revenue utilization.
• Knowledgeable on emergency procedures as a first responder.
• Perform any other tasks as assigned.

Skills

Outgoing

Meticulous

Service-oriented

Guest-facing

Communication

Tools

Opera system

Job description

Grand Park City Hall is a hospitality venue focused on sustainable, guest-centered service. We seek a proactive Front Office/Guest Services professional to supervise shifts, guide VIP arrivals, and ensure all departments are informed of guest needs.

You will uphold brand standards, train staff, and manage guest requests with tact while maintaining strong safety and operational procedures. This role is on-site in Dublin, with emphasis on guest experience.