Office Administrator

Comfort Solutions; Newport; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration package

Team building exercises

Flexible hours negotiating possible

Training opportunities

Rewarding environment

Varied tasks

Job summary

Comfort Solutions Retrofit in Newport, Co Mayo, seeks an Office Administrator for a full-time, office-based role. Reporting to the General Manager, you will handle customer calls, manage CRM data, schedule tasks, and support field operations in a growing energy retrofit business.

Ideal candidate has 3–5 years admin experience, strong organisational skills, and excellent communication in English. Training will be provided and a flexible, proactive attitude is valued.

Qualifications

• 3–5 years admin experience; Business Admin degree or equivalent preferred.
• Excellent communication, phone manner and fluent English.
• Extremely IT literate: MS Office, Adobe and cloud software.
• Able to learn quickly and adapt with flexibility.
• Strong people skills and a friendly personality.
• Experience with Project Management and/or CRM software.
• Exceptional attention to detail and good written English.
• Strong organisational skills; able to multitask and meet deadlines.
• Proactive, can-do attitude and initiative.

Responsibilities

• Taking customer calls, gathering info and recording in the CRM.
• Scheduling next steps via calls and meetings to progress enquiries.
• Understanding SEAI energy grant scheme requirements for projects.
• Updating CRM with orders and customer information.
• Scheduling and updating job sheets for site teams and subcontractors.
• Maintaining project files with documents and photos.
• Providing status reports to senior management.
• Handling general admin duties and ad-hoc projects.
• Administering field service operations for efficiency and transparency.
• Arranging shipments and coordinating couriers.

Skills

3-5 years admin

Fluent English

Excellent communication

IT literate

CRM experience

Project management tools

Attention to detail

Team player

Education

Business Administration degree or equivalent

Tools

Microsoft Office

Adobe

Cloud software

Job description

We’re delighted to offer an opportunity for an Office Administrator to join our team, in an exciting, wide-ranging role with a leading home energy retrofit and renewable energy company, Comfort Solutions Retrofit, based in our Newport office, Co. Mayo. This position is available to someone with a suitable administration qualification and/or background and with experience in dealing with customers. The successful candidate will be a driven and focused team player who will assist and contribute to the management and operation of our day-to-day function. The role will be very varied and offers a really exciting opportunity to the right individual in a rapidly growing industry.

This role will also have involvement with our sister company, servicing and maintaining heating appliances, where the work includes taking customer details, scheduling technicians, maintaining a stock of spares and prioritising customers based on their needs.

The ideal candidate is someone who can has at least 3 years’ experience of administration in a busy office environment, is extremely well-organised, very efficient, and has exceptional attention to detail.

This is a full-time, office-based role, available with an immediate start.

The role of Office Administrator reports directly to the General Manager.

Responsibilities and duties

• Taking customer calls, gathering information to determine next steps and recording all information on our customer database.
• Arranging next steps such as phone calls and meetings to advance the customer’s enquiry.
• Learning and understanding the specific requirements of the various energy grant schemes, administered by SEAI, for energy-efficient works.
• Updating and maintaining customer information (CRM) with individual customer orders and information.
• Scheduling and updating Job Sheets for our site operations crews and subcontractors.
• Updating and maintaining project files with customer and project information, photographs, etc.
• Status reporting to senior management.
• General administrative duties, tasks and other projects that may be assigned by management.
• Administration surrounding the management of a field service business to maintain high efficiency and transparency.
• Arranging shipments of goods inwards and outwards, dealing with couriers, etc.

The successful person will need to be able to bring an exceptionally high level of accuracy and attention to detail to the role and an ability to deal with extremely high levels of customer service. You must be reliable, honest, trustworthy and represent our businesses in the best way possible. We pride ourselves on the exceptionally high standards we deliver to our customers and on excellent customer service.

Training will be provided on all aspects of the role, on the requirements of the role and the level of accuracy required for the role, in order to meet our strict standards and compliance levels.

Qualifications and skills

• Ideally 3-5 years of administration experience and preferably a Business Administration degree or equivalent.
• Excellent communication skills, telephone manner and fluent English are essential
• Extremely IT literate, incl. Microsoft Office; Adobe; various cloud software.
• Ability to quickly learn and be adaptable & flexible
• Good people skills and a friendly personality required
• Previous experience in using a Project Management and/or CRM software package would be ideal
• Exceptional attention to detail, written English and grammar are prerequisites of this position
• Strong organisational skills, demonstrating an ability to work both independently and within a team and in a fast-paced environment, assess priorities, manage multiple tasks simultaneously and meet deadlines under pressure
• Proven ability to work under own initiative
• We are seeking a candidate with a positive, pleasant, “can do” attitude who is proactive and eager to learn

Our vision

Our vision is to be the very best at what we do. Through hard work and attention to detail, we have built a strong reputation for superior products, outstanding installation quality and exceptional professional service across our wide range of energy-efficient services. We stand over our work and offer comprehensive warranties to our customers which is why we need great people delivering our services. For more about what we do and sell, please browse our website further.

What we offer

We are offering the suitable candidate a well-organised and unrivalled range of technology to enable him/her to be at his/her most efficient. We offer an excellent Project Management software, Office 365 Suite, Field Service software, Accounting package (where required) and much more. We also offer:

• Competitive remuneration package
• Team building exercises, including all staff members
• Flexible hours may be negotiated
• Opportunities for training
• Rewarding environment
• Wide range of varied tasks