Sales Support & Service Coordinator at My Power

My Power; Maynooth; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension contribution

Ongoing training

Career progression

Flexible working arrangements

EAP

Laptop and phone

Job summary

My Power is seeking a Sales & Service Administrator to support customers, the sales team and operations from enquiry to project completion. You will handle communications, quotations and scheduling while coordinating with installers and suppliers.

This role requires strong organisational skills and attention to detail, with experience in CRM systems and Microsoft Office. Flexible working arrangements are available and ongoing training is provided.

Qualifications

• 3+ years in Sales Administrator, Customer Service, Service Coordinator or similar role.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Experience with Microsoft Office (Outlook, Excel, Word, Teams).
• Experience using CRM systems.
• Positive, professional, customer-focused attitude.

Responsibilities

• Manage customer enquiries by phone and email.
• Support the sales team with quotations, proposals and follow-ups.
• Schedule surveys, installations and service visits.
• Coordinate with customers, suppliers and installation teams.
• Process and track SEAI grant and ESB Networks applications.
• Maintain customer records within our CRM system.
• Assist with invoicing and general administration.
• Deliver an excellent customer experience at every stage of the journey.

Skills

Customer communications

Sales support

Scheduling

Attention to detail

Multi-tasking

Tools

CRM systems

Microsoft Office

Job description

About My Power

My Power is one of Ireland's leading renewable energy companies, providing Solar PV, Battery Storage, EV Charging and Energy Management solutions to homes and businesses. As we continue to grow, we are looking for an experienced and customer focused Sales & Service Administrator to join our team.

The Role

This is a varied role supporting our customers, sales team and operations team from initial enquiry through to project completion. You will be responsible for customer communications, sales administration, scheduling, grant applications and general office administration.

Key Responsibilities

• Manage customer enquiries by phone and email.
• Support the sales team with quotations, proposals and follow-ups.
• Schedule surveys, installations and service visits.
• Coordinate with customers, suppliers and installation teams.
• Process and track SEAI grant and ESB Networks applications.
• Maintain customer records within our CRM system.
• Assist with invoicing and general administration.
• Deliver an excellent customer experience at every stage of the journey.

What We're Looking For

• Minimum 3 years' experience in a Sales Administrator, Customer Service, Service Coordinator, Office Administrator or similar role.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Experience working with Microsoft Office (Outlook, Excel, Word and Teams).
• Experience using CRM systems.
• A positive, professional and customer-focused attitude.
• Ability to manage multiple tasks in a fast-paced environment.

Desirable

• Experience in construction, engineering, trades, facilities management, utilities or other service-based industries.
• Experience coordinating installations, projects or field service teams.
• Knowledge of Solar PV or renewable energy (beneficial but not essential as training will be provided).

What We Offer

• Competitive salary (€35,000 - €42,000 DOE).
• Performance-related bonus opportunities.
• Pension contribution.
• Ongoing training and development.
• Career progression opportunities.
• Flexible working arrangements.
• Employee Assistance Programme (EAP)
• Company laptop and phone.

Why Join Us?

This is an excellent opportunity to join a growing Irish business operating at the forefront of the renewable energy sector. You'll be part of a supportive team, have opportunities to develop your career, and play an important role in delivering exceptional service to our customers.

Pay: €34,000.00-€42,000.00 per year Benefits: Employee assistance program On-site parking Sick pay Store discount Wellness program Work Location: In person