Office Administrator/Receptionist

Passive House Systems Ltd; Ballincollig; On-site; EUR 36,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Bike to work scheme

Company events

Company pension

Employee discount

On-site parking

Job summary

Passive House Systems Ltd in Ballincollig is seeking an organised and proactive Office Administrator/receptionist to ensure smooth office operations. You will support Sales Representatives, manage customer communications, and handle various office duties in a detail-oriented manner.

The ideal candidate has prior office administration experience, particularly in construction or engineering, and possesses excellent organisational and communication skills. The role offers a competitive salary and several benefits, including a pension and employee discounts.

Qualifications

• Previous experience in office administration, preferably in construction or engineering.
• Ability to work independently and as part of a team.
• Professional and discreet handling of confidential information.

Responsibilities

• Support Sales Representatives daily and manage quotations.
• Handle customer inquiries and direct phone calls professionally.
• Process orders and maintain the CRM system.

Skills

Organisational skills

Time-management skills

Communication skills

Microsoft Office proficiency

Sales support experience

Job description

Passive House Systems were established in 2012 and distribute products to builders merchants throughout the 32 counties of Ireland. Each year we are developing further with our product ranges and customers. We are progressive and forward think. We have a role for a person who is ambitious and would like to progress within the company, or within the family of companies.

The Role

We are seeking an organised and proactive Office Administrator/receptionist to support the smooth day‑to‑day operation of our office. This role is central to the business and will suit someone who enjoys working in a professional, detail‑focused environment and liaising with both technical staff and external clients.

Key Responsibilities

• Provide support to our Sales Representatives on a daily basis
• Providing quotations for Sales Representatives as needed and emailing them to customers.
• Emailing customers data sheet, quotations, as requested by the Sales Representatives
• Provide insights about shops to sales reps.
• Liaise with the reps & update the CRM system if required
• Answering the phone in a friendly and professional manner, and directing calls as required.
• Meeting visitors and supporting their enquiries in a friendly manner.
• Assisting with driving the business by motivating Sales Representatives.
• Process orders on SAGE.
• Reconcile delivery confirmations against orders & invoices.
• Ensuring that business is put through the correct merchant channels while meeting the end users needs and requirements.
• Tracking and assisting ideas and products the Sales Representatives come across.
• Liaising between head office and Sales Representatives in relation to new sales avenues.
• Office duties as required by senior staff members.

Requirements

• Previous experience in an office administration role (construction or engineering environment an advantage).
• Strong organisational and time‑management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional, reliable, and discreet approach to confidential information.
• Sales support: 1 year (preferred).
• English fluently (required).
• Ireland work authorisation (required).
• Ability to commute to Ballincollig, County Cork (required).

Benefits

• Competitive salary, commensurate with experience.
• Bike to work scheme
• Company events
• Company pension
• Employee discount
• On‑site parking

Salary

€36,000.00-€43,000.00 per year

Application Process

Please submit your CV and a brief cover letter outlining your suitability for the role. Job Types: Full‑time, Permanent.