Multilingual Customer Service Coordinator (German/English)

Teleflex; Leinster; On-site; EUR 32,000 - 42,000; Full time

Job summary

Teleflex in Ireland (Leinster) is seeking a Customer Service representative to manage day-to-day order processing, respond to inquiries, and collaborate with warehousing and accounts to ensure timely delivery and accurate invoicing.

The role requires fluent German and English, strong attention to detail, and proficiency with CRM and SAP; full training is provided. You will build effective relationships with customers and internal teams to support sales and customer satisfaction.

Qualifications

• Fluency in German and English required.
• Customer service experience preferred but not essential; Full training provided.
• Relevant 3rd level qualification preferred.
• High level of accuracy.
• Strong attention to detail.
• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / 'Can Do' approach
• Time management & organisational skills
• Goal-oriented

Responsibilities

• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed.

Skills

German language

English language

Education

Third-level qualification

Tools

CRM

SAP

MS Office

Job description

Teleflex in Ireland (Leinster) is seeking a Customer Service representative to manage day-to-day order processing, respond to inquiries, and collaborate with warehousing and accounts to ensure timely delivery and accurate invoicing.

The role requires fluent German and English, strong attention to detail, and proficiency with CRM and SAP; full training is provided. You will build effective relationships with customers and internal teams to support sales and customer satisfaction.