Customer Service Coordinator, France (Hybrid, 12-Month)

Teleflex; Athlone; Hybrid; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Teleflex is seeking a Customer Service Coordinator to manage day-to-day customer service activities including order processing and price management. The role includes liaison with warehouse, backorder handling, sales support, and timely, professional query resolution.

Fluency in French and English is required. Relevant 3rd-level qualification and strong attention to detail are essential, with training provided for customer service processes.

Qualifikationen

• Fluency in French and English required.
• Customer Service experience preferred but not essential (full training provided).
• Relevant 3rd-level qualification.
• High level of accuracy.
• Strong attention to detail.
• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage.
• Excellent communication skills.
• Professional telephone manner.
• Strong service orientation.
• Ability to build strong relationships with customers and internal colleagues.
• Self-Starter / ‘Can Do’ approach.
• Time management & organisational skills.
• Goal orientated.

Aufgaben

• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and Timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed.

Kenntnisse

Customer Service

Communication

Time management

Organisational skills

Problem-solving

Self-Starter

Teamwork

Ausbildung

Third-level qualification

Tools

Microsoft Office

SAP

Jobbeschreibung

Teleflex is seeking a Customer Service Coordinator to manage day-to-day customer service activities including order processing and price management. The role includes liaison with warehouse, backorder handling, sales support, and timely, professional query resolution.

Fluency in French and English is required. Relevant 3rd-level qualification and strong attention to detail are essential, with training provided for customer service processes.