German-Speaking SAP Support Specialist (Hybrid)

Manpower Ireland; Galway; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

ManpowerGroup Ireland, on behalf of SAP, invites applications for a Customer Interaction Centre Specialist fluent in German. This 12-month contract is based in Galway with a hybrid work model, supporting 24/7 global operations.

You will analyze non-technical queries, guide customers through support pages, and collaborate with SAP teams to resolve cases, requiring a B2 English/German proficiency and a Bachelor's degree.

Formación

• Fluency in English and German with excellent written and spoken communication.
• Bachelor's degree in Business, Computer Science or a related field.

Responsabilidades

• Process inbound customer calls, emails & chats with a focus on delivering high-quality interactions.
• Analyze non-technical customer queries, research solutions, and provide easily understandable answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with colleagues across SAP teams to ensure the effective and timely resolution of customer cases.

Conocimientos

German language

English language

Customer service

Educación

Bachelor’s degree in Business, Computer Science or related field

Descripción del empleo

ManpowerGroup Ireland, on behalf of SAP, invites applications for a Customer Interaction Centre Specialist fluent in German. This 12-month contract is based in Galway with a hybrid work model, supporting 24/7 global operations.

You will analyze non-technical queries, guide customers through support pages, and collaborate with SAP teams to resolve cases, requiring a B2 English/German proficiency and a Bachelor's degree.