German-Speaking Customer Support Specialist (Hybrid)

ManpowerGroup Ireland; Galway; Híbrido; EUR 34.000 - 42.000; Jornada completa

Descripción de la vacante

SAP is seeking a Customer Interaction Centre Specialist in Galway on a 12-month contract, employed via ManpowerGroup Ireland, with a hybrid work model. The role focuses on analyzing non-technical queries, guiding customers, and collaborating with SAP teams worldwide.

Fluent English and German (minimum B2) required, Bachelor's in Business or related field, strong communication and time-management skills, and ability to handle multiple tasks across channels.

Formación

• Bachelor's degree in Business, Computer Science or related field.
• Fluency in English and German with minimum B2 proficiency.

Responsabilidades

• Process inbound customer calls, emails & chats with a focus on delivering high-quality interactions.
• Analyze non-technical queries, research solutions, and provide easily understandable answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with colleagues across SAP teams to ensure timely resolution of customer cases.

Conocimientos

Customer service

Communication skills

Time management

Multitasking

Educación

Bachelor's degree

Descripción del empleo

SAP is seeking a Customer Interaction Centre Specialist in Galway on a 12-month contract, employed via ManpowerGroup Ireland, with a hybrid work model. The role focuses on analyzing non-technical queries, guiding customers, and collaborating with SAP teams worldwide.

Fluent English and German (minimum B2) required, Bachelor's in Business or related field, strong communication and time-management skills, and ability to handle multiple tasks across channels.