French-Speaking Customer Support Specialist (Hybrid)

Manpower Ireland; Galway; Híbrido; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

ManpowerGroup Ireland is recruiting a Customer Interaction Centre Specialist to support SAP, based in Galway on a 12-month contract with a hybrid work model. The role focuses on analysing non-technical queries, researching solutions, and educating customers on navigating support pages and license key functions.

You will collaborate with SAP teams globally to ensure timely and effective resolution of customer cases, handling calls, emails, and chats in English and French.

Formación

• Bachelor's degree in Business, Computer Science or related field.
• Fluency in English and French with excellent communication skills (minimum B2).
• Experience in customer support is desirable but not required.

Responsabilidades

• Process inbound customer calls, emails & chats with a focus on high-quality interactions.
• Analyze non-technical queries, research solutions, and provide clear answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with SAP teams globally to resolve customer cases promptly.

Conocimientos

Customer service

Team player

Time management

Shift flexibility

Educación

Bachelor's degree

Descripción del empleo

ManpowerGroup Ireland is recruiting a Customer Interaction Centre Specialist to support SAP, based in Galway on a 12-month contract with a hybrid work model. The role focuses on analysing non-technical queries, researching solutions, and educating customers on navigating support pages and license key functions.

You will collaborate with SAP teams globally to ensure timely and effective resolution of customer cases, handling calls, emails, and chats in English and French.