Luxury Hotel Reservations Specialist – Dublin (4 hotels)

O'Callaghan Hotel Group; Dublin; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted stays for friends/family

Discounted F&B for guests

Career progression

Tax saver for travel

Bike to work

Job summary

The O'Callaghan Collection in Dublin city centre is seeking a reservations-focused team member to deliver warm, personalised service to our luxury guests. You will manage reservations, explain facilities, and quote Best Available Rates to guests for their preferred dates and room types.

Fluency in English, strong customer care, and proficiency with Word, Excel, and Outlook are essential, with a positive attitude and clear communication.

Qualifications

• Fluent in English, both written and oral.
• Experience with Opera PMS is a priority.
• Strong customer care skills.
• Proficient with Microsoft Word, Excel and Outlook.
• Positive attitude and willingness to learn.
• Confident and clear communicator.

Responsibilities

• Manage guest reservations and ensure needs are met professionally.
• Provide details of hotel facilities and best available rates for guests' preferred dates, with room type options.
• Excellent attention to detail.
• Ability to prioritise in a fast-paced environment while delivering exceptional customer service.
• Experience with OPERA is preferable.

Skills

Fluent English

Strong customer care

Organize and prioritize

MS Word, Excel & Outlook

Positive attitude

Confident and clear communicator

Tools

Opera PMS

Job description

The O'Callaghan Collection in Dublin city centre is seeking a reservations-focused team member to deliver warm, personalised service to our luxury guests. You will manage reservations, explain facilities, and quote Best Available Rates to guests for their preferred dates and room types.

Fluency in English, strong customer care, and proficiency with Word, Excel, and Outlook are essential, with a positive attitude and clear communication.