Front Office Manager

The Green Hotel; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted stays

Discounted F&B

Career progression

Tax saver

Bike to work

Job summary

O'Callaghan Collection in Dublin is seeking a Front Desk Manager to lead our front desk team and ensure outstanding guest experiences across our luxury properties. You will oversee check-in/check-out, guest interactions, and daily operations, driving service excellence and efficiency.

We value a minimum of 2 years at a manager level in a busy hotel, a passion for service, excellent English and strong leadership and communication skills.

Qualifications

• Minimum 2 years at a similar property at manager level.
• Outgoing personality with a passion for service.
• Superb guest service and excellent people skills.
• Attention to detail in delivering customer care.
• Proficient written and spoken English.
• Willing to work early starts, late finishes, weekends and holidays.

Responsibilities

• Oversee front desk team and daily operations.
• Maintain high service standards and handle guest feedback.
• Manage reservations and room inventory; coordinate with departments.
• Train front desk staff to deliver excellent service.
• Monitor revenue, expenses and budgets for front desk.
• Ensure compliance with hotel policies and procedures.

Skills

Front desk management

Customer service

Team leadership

English communication

Job description

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Staff Supervision: Oversee the front desk team, providing guidance and support in daily operations, including check-in/check-out procedures, guest interactions, and resolving issues.
• Guest Satisfaction: Ensure exceptional guest experiences by maintaining high service standards, handling complaints or special requests effectively, and monitoring feedback to continuously improve services.
• Administrative Tasks: Manage reservations, monitor room inventory, and coordinate with other departments to ensure seamless guest services. Maintain accurate records and handle financial transactions efficiently.
• Training and Development: Conduct training sessions to enhance the skills of front desk staff, ensuring they are equipped to handle various situations and deliver excellent customer service consistently.
• Budget and Performance: Monitor financial aspects such as revenue, expenses, and budgets related to the front desk operations. Implement strategies to optimize revenue and control costs while maintaining quality service.
• Compliance and Procedures: Ensure adherence to hotel policies, safety regulations, and industry standards. Regularly review and update standard operating procedures to maintain efficiency and compliance with changing regulations.

Requirements:

• Have a minimum of 2 years experience at a similar property at the manager level in a busy hotel environment.
• An outgoing personality and a passion for service
• Provide superb guest service and have excellent people skills
• Excellent attention to detail in delivering customer care standards
• Have good knowledge or both written and spoken English
• Be able to multi-task and be willing to help in all areas of the hotel.
• Excellent communication skills.
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.