Front Desk Manager - Luxury Guest Experience

O'Callaghan Hotel Group; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted stays

Discounted F&B

Career progression

Tax saver

Bike to work

Job summary

O'Callaghan Collection in Dublin is seeking a Front Desk Manager to lead our front desk team and ensure outstanding guest experiences across our luxury properties. You will oversee check-in/check-out, guest interactions, and daily operations, driving service excellence and efficiency.

We value a minimum of 2 years at a manager level in a busy hotel, a passion for service, excellent English and strong leadership and communication skills.

Qualifications

• Minimum 2 years at a similar property at manager level.
• Outgoing personality with a passion for service.
• Superb guest service and excellent people skills.
• Attention to detail in delivering customer care.
• Proficient written and spoken English.
• Willing to work early starts, late finishes, weekends and holidays.

Responsibilities

• Oversee front desk team and daily operations.
• Maintain high service standards and handle guest feedback.
• Manage reservations and room inventory; coordinate with departments.
• Train front desk staff to deliver excellent service.
• Monitor revenue, expenses and budgets for front desk.
• Ensure compliance with hotel policies and procedures.

Skills

Front desk management

Customer service

Team leadership

English communication

Job description

O'Callaghan Collection in Dublin is seeking a Front Desk Manager to lead our front desk team and ensure outstanding guest experiences across our luxury properties. You will oversee check-in/check-out, guest interactions, and daily operations, driving service excellence and efficiency.

We value a minimum of 2 years at a manager level in a busy hotel, a passion for service, excellent English and strong leadership and communication skills.