Hotel Cluster Reservations Agent

Support Office; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend (€1000)

Discounted stays

Discounted F&B

Career progression

Tax saver travel

Bike to work

Job summary

O'Callaghan Collection in Dublin seeks an attentive Reservations/Guest Services agent to manage bookings, share hotel facilities, and present Best Available Rates. You will ensure guest needs are met with professional service and strong attention to detail within a fast-paced environment.

Applicants should be fluent in English, have strong customer care skills, and be proficient with Word, Excel and Outlook; Opera PMS experience is preferred. Join 4 Dublin hotels and grow with us.

Qualifications

• Must be fluent in English both written and oral.
• Strong customer care skills.
• Ability to organize and prioritise.
• Experience with Opera PMS is a priority.
• Knowledge of third-party websites is desirable.
• Excellent skills with Word, Excel and Outlook.
• Positive attitude and willingness to learn.
• Confident and clear communicator.

Responsibilities

• Manage guests reservations, ensuring needs and wants are met professionally.
• Provide details of hotel facilities and offer Best Available Rates.
• Present options for room types and dates with available choices.
• Maintain excellent attention to detail in all interactions.
• Prioritise tasks in a fast-paced environment while delivering service.
• Experience with Opera is preferable.

Skills

Fluent English

Customer care

Organize & prioritise

Communication skills

Attention to detail

Positive attitude

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Manage Guests reservations, ensuring that their needs and wants are met with a professional manner.
• Provide details of hotel facilities, offer Best Available Rates for the guests preferred dates giving options of the room @types available.
• Excellent attention to detail.
• Ability to prioritize in a fast paced environment while providing exceptional customer service.
• Experience with OPERA is preferable.

Requirements:

• Must be fluent in English both written and Oral
• Strong customer care skills
• Ability to organize and prioritize
• Experience with Opera PMS is a priority
• Having knowledge of third-party websites is desirable
• Excellent skills with Microsoft Word, Excel and Outlook
• A positive attitude and willingness to learn
• Confident and a clear communicator.