Luxury Hotel Reservations Specialist – Opera Expert

Support Office; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend (€1000)

Discounted stays

Discounted F&B

Career progression

Tax saver travel

Bike to work

Job summary

O'Callaghan Collection in Dublin seeks an attentive Reservations/Guest Services agent to manage bookings, share hotel facilities, and present Best Available Rates. You will ensure guest needs are met with professional service and strong attention to detail within a fast-paced environment.

Applicants should be fluent in English, have strong customer care skills, and be proficient with Word, Excel and Outlook; Opera PMS experience is preferred. Join 4 Dublin hotels and grow with us.

Qualifications

• Must be fluent in English both written and oral.
• Strong customer care skills.
• Ability to organize and prioritise.
• Experience with Opera PMS is a priority.
• Knowledge of third-party websites is desirable.
• Excellent skills with Word, Excel and Outlook.
• Positive attitude and willingness to learn.
• Confident and clear communicator.

Responsibilities

• Manage guests reservations, ensuring needs and wants are met professionally.
• Provide details of hotel facilities and offer Best Available Rates.
• Present options for room types and dates with available choices.
• Maintain excellent attention to detail in all interactions.
• Prioritise tasks in a fast-paced environment while delivering service.
• Experience with Opera is preferable.

Skills

Fluent English

Customer care

Organize & prioritise

Communication skills

Attention to detail

Positive attitude

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

O'Callaghan Collection in Dublin seeks an attentive Reservations/Guest Services agent to manage bookings, share hotel facilities, and present Best Available Rates. You will ensure guest needs are met with professional service and strong attention to detail within a fast-paced environment.

Applicants should be fluent in English, have strong customer care skills, and be proficient with Word, Excel and Outlook; Opera PMS experience is preferred. Join 4 Dublin hotels and grow with us.