Hotel Cluster Reservations Agent

O'Callaghan Hotel Group; Dublin; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted stays for friends/family

Discounted F&B for guests

Career progression

Tax saver for travel

Bike to work

Job summary

The O'Callaghan Collection in Dublin city centre is seeking a reservations-focused team member to deliver warm, personalised service to our luxury guests. You will manage reservations, explain facilities, and quote Best Available Rates to guests for their preferred dates and room types.

Fluency in English, strong customer care, and proficiency with Word, Excel, and Outlook are essential, with a positive attitude and clear communication.

Qualifications

• Fluent in English, both written and oral.
• Experience with Opera PMS is a priority.
• Strong customer care skills.
• Proficient with Microsoft Word, Excel and Outlook.
• Positive attitude and willingness to learn.
• Confident and clear communicator.

Responsibilities

• Manage guest reservations and ensure needs are met professionally.
• Provide details of hotel facilities and best available rates for guests' preferred dates, with room type options.
• Excellent attention to detail.
• Ability to prioritise in a fast-paced environment while delivering exceptional customer service.
• Experience with OPERA is preferable.

Skills

Fluent English

Strong customer care

Organize and prioritize

MS Word, Excel & Outlook

Positive attitude

Confident and clear communicator

Tools

Opera PMS

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Manage Guests reservations, ensuring that their needs and wants are met with a professional manner.
• Provide details of hotel facilities, offer Best Available Rates for the guests preferred dates giving options of the room @types available.
• Excellent attention to detail.
• Ability to prioritize in a fast paced environment while providing exceptional customer service.
• Experience with OPERA is preferable.

Requirements:

• Must be fluent in English both written and Oral
• Strong customer care skills
• Ability to organize and prioritize
• Experience with Opera PMS is a priority
• Having knowledge of third-party websites is desirable
• Excellent skills with Microsoft Word, Excel and Outlook
• A positive attitude and willingness to learn
• Confident and a clear communicator.