Luxury Front Desk Supervisor – Lead from the Floor

O'Callaghan Collection; Dublin; Presencial; EUR 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday paid day off

Enhanced holidays

Rewards programme

Refer a friend €500

Discounted stays for friends andFamily

Discounted F&B for guests

Career progression in Dublin hotels

Tax saver for travel tickets

Bike to work scheme

Descripción de la vacante

O'Callaghan Collection is a luxury hotel group in Dublin city centre seeking a hands-on Front Office supervisor to lead from the floor and inspire a high-performing team. The role targets experience in 4-star and luxury hospitality, with a focus on delivering memorable guest experiences across our Dublin properties.

You will drive guest satisfaction, coach staff, manage priorities, and contribute to continuous improvement in a fast-paced luxury setting.

Formación

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Completed Hospitality/ Travel/ Tourism qualification at Diploma level.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.

Responsabilidades

• A hands-on operator who leads from the floor.
• Experience of the 4 star and luxury hospitality market.
• Can demonstrate Influence and how gains buy in and commitment.
• Inspiring leader/manager.
• Goal and results orientated.
• Strong coaching and development skills.

Conocimientos

Front Office supervision

People management

Leadership

Coaching

Educación

Diploma in Hospitality/Travel/Tourism

Herramientas

Opera PMS

Descripción del empleo

O'Callaghan Collection is a luxury hotel group in Dublin city centre seeking a hands-on Front Office supervisor to lead from the floor and inspire a high-performing team. The role targets experience in 4-star and luxury hospitality, with a focus on delivering memorable guest experiences across our Dublin properties.

You will drive guest satisfaction, coach staff, manage priorities, and contribute to continuous improvement in a fast-paced luxury setting.