Reception Supervisor

O'Callaghan Hotel Group; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend €500

Discounted room stays

Discounted F&B

Career progression

Tax saver travel

Bike to work

Job summary

O'Callaghan Collection in Dublin seeks a hands-on Front Office supervisor/manager to lead on the floor, deliver exceptional guest service and drive daily operations across our luxury hotels in the heart of the city.

You will mentor the team, uphold 4-star and luxury standards, write schedules, resolve guest issues quickly, communicate clearly with guests and colleagues, and motivate staff with coaching and a service-focused mindset.

Qualifications

• 1–2 years front office supervisory or management experience preferred.
• Completed Hospitality/Travel/Tourism qualification at Diploma level.
• Excellent communication in English and people management experience.
• Ability to develop team members and work in a team environment.
• Experience and success in managing projects or strategic change in the business.

Responsibilities

• Lead from the floor as a hands-on operator.
• Inspire and coach the team to deliver luxury guest experiences.
• Maintain high 4-star and luxury hospitality standards.
• Influence and gain buy-in for service initiatives and changes.

Skills

Front Office supervisory

Leadership & coaching

Customer service

Communication skills

Opera PMS experience

Education

Diploma in Hospitality/ Travel/ Tourism

Tools

Opera PMS

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €500 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city centre
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• A hands-on operator who leads form the floor
• Experience of the 4 star and luxury hospitality market
• Can demonstrate Influence and how gains buy in and commitment
• Inspiring leader/manager
• Goal and results orientated
• Strong coaching and development skills

Requirements:

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Completed Hospitality/ Travel/ Tourism qualification at Diploma level.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.