Reception Supervisor

O'Callaghan Collection; Dublin; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Birthday paid day off

Enhanced holidays

Rewards programme

Refer a friend €500

Discounted stays for friends andFamily

Discounted F&B for guests

Career progression in Dublin hotels

Tax saver for travel tickets

Bike to work scheme

Job summary

O'Callaghan Collection is a luxury hotel group in Dublin city centre seeking a hands-on Front Office supervisor to lead from the floor and inspire a high-performing team. The role targets experience in 4-star and luxury hospitality, with a focus on delivering memorable guest experiences across our Dublin properties.

You will drive guest satisfaction, coach staff, manage priorities, and contribute to continuous improvement in a fast-paced luxury setting.

Qualifications

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Completed Hospitality/ Travel/ Tourism qualification at Diploma level.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.

Responsibilities

• A hands-on operator who leads from the floor.
• Experience of the 4 star and luxury hospitality market.
• Can demonstrate Influence and how gains buy in and commitment.
• Inspiring leader/manager.
• Goal and results orientated.
• Strong coaching and development skills.

Skills

Front Office supervision

People management

Leadership

Coaching

Education

Diploma in Hospitality/Travel/Tourism

Tools

Opera PMS

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €500 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city centre
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role Information

• A hands-on operator who leads form the floor
• Experience of the 4 star and luxury hospitality market
• Can demonstrate Influence and how gains buy in and commitment
• Inspiring leader/manager
• Goal and results orientated
• Strong coaching and development skills

Requirements

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Completed Hospitality/ Travel/ Tourism qualification at Diploma level.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.