Guest Experience Supervisor — Growth & Development Path

Dalata Hotel Group plc; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Room rate discount (€60/£60)

Friends & Family rate 30% off

Extra annual leave days

Employee Assistance Programme

Cycle to Work scheme

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group plc is seeking a Front Office Supervisor in Ireland to lead guest services at the front desk and oversee daily operations in a 3/4 star setting. You will drive guest satisfaction, coordinate team efforts, and support internal initiatives in a dynamic hotel environment.

Ideal candidates have at least 1 year in a similar role, strong organizational skills, and a friendly, team-oriented approach. The role emphasizes collaboration, guest care, and maintaining high hotel standards.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.

Responsibilities

• Ensure guests receive a genuine, warm welcome from all staff upon arrival and throughout their stay.
• Assist in achieving goals related to audits, feedback indexes, quality evaluations, and standards.
• Help in efficiently managing front office departmental operations.
• Collaborate with management to maintain high staff morale at all times.

Skills

Organizational skills

Customer service

Teamwork

Communication

Job description

Dalata Hotel Group plc is seeking a Front Office Supervisor in Ireland to lead guest services at the front desk and oversee daily operations in a 3/4 star setting. You will drive guest satisfaction, coordinate team efforts, and support internal initiatives in a dynamic hotel environment.

Ideal candidates have at least 1 year in a similar role, strong organizational skills, and a friendly, team-oriented approach. The role emphasizes collaboration, guest care, and maintaining high hotel standards.