Front Office Supervisor — Lead Luxury Guest Experience

Hilton; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Travel discounts

Team gym access

Staff retailer discounts

Learning programs

30 days holiday

Maternity & Paternity leave

Job summary

Conrad Dublin, part of the Hilton Luxury Division, is seeking a Front Office Supervisor to lead daily front office operations and deliver memorable guest experiences. You will supervise staff, ensure smooth check-ins/outs, and maintain service excellence across the lobby.

Join an iconic 5-star hotel known for smart, warm hospitality, career development, and a supportive team. This role offers a dynamic environment in Dublin and access to Hilton benefits within a renowned luxury brand.

Qualifications

• Experience in front office operations and guest services.
• Ability to lead a team and manage schedules.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise front office team: lead daily operations and guest service delivery.
• Lead day-to-day operations: create schedules, assign tasks, train, and give feedback.
• Lead guest issue resolution: respond to inquiries and handle escalations.
• Manage lobby flow: monitor guest traffic and adjust coverage in real time.
• Lead department initiatives and ad-hoc projects.

Skills

Front office

Leadership

Customer service

Communication

Job description

Conrad Dublin, part of the Hilton Luxury Division, is seeking a Front Office Supervisor to lead daily front office operations and deliver memorable guest experiences. You will supervise staff, ensure smooth check-ins/outs, and maintain service excellence across the lobby.

Join an iconic 5-star hotel known for smart, warm hospitality, career development, and a supportive team. This role offers a dynamic environment in Dublin and access to Hilton benefits within a renowned luxury brand.