Junior Service Advisor — Customer Experience & Booking Pro

Frank Hogan Ltd.; Dublin; Hybrid; EUR 23,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Job summary

Frank Hogan Ltd. is seeking a Junior Service Advisor for our Dealership in Limerick. You will greet customers, handle face-to-face and phone inquiries, and strive for excellent customer satisfaction.

You will promote services and products, book appointments, and finalise costs for customers visiting the dealership for servicing, while maintaining accurate records and delivering high standards of professionalism.

Qualifications

• Exceptional customer facing skills to create customer confidence by ensuring awareness of all products & services available.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively.
• Accuracy in detailing customer requirements on job cards / invoice.
• To follow up and provide feedback to customers on the status of their vehicle.
• To ensure that all work requested has been carried out & charged for.

Responsibilities

• Promote products and services confidently and accurately book appointments.
• Record / amend customer details accurately in the system.
• Follow up with customers and provide feedback on vehicle status.
• Ensure all work requested is carried out and charged for.

Skills

Customer service

Appointment booking

Product promotion

Computer literacy

Under pressure

Attention to detail

Job description

Frank Hogan Ltd. is seeking a Junior Service Advisor for our Dealership in Limerick. You will greet customers, handle face-to-face and phone inquiries, and strive for excellent customer satisfaction.

You will promote services and products, book appointments, and finalise costs for customers visiting the dealership for servicing, while maintaining accurate records and delivering high standards of professionalism.