Automotive Service Advisor – Customer-Focused

Arcon Recruitment Services; Ballina, Ballinrobe, Castlebar, Westport; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Permanent full-time

Training and support

Professional dealership environment

Career development opportunities

Job summary

Arcon Recruitment Services in Castlebar is seeking a professional Service Advisor for a busy motor dealership. You will be the main contact between customers and the workshop, welcoming customers, capturing vehicle servicing needs, and coordinating work with technicians.

The role emphasizes clear cost explanations, accurate records, and excellent customer service. Previous motor trade experience is not essential, but hospitality or reception backgrounds are welcome.

Qualifications

• Previous experience in customer service, reception, administration, hospitality or the motor trade.
• Excellent communication and interpersonal skills.
• A professional, friendly and customer-focused approach.
• Strong administrative and organisational abilities.
• Confidence dealing with customers in person, by telephone and by email.
• Ability to explain information and costs clearly.
• Good computer skills and attention to detail.
• Ability to prioritise work in a busy environment.
• Experience using dealership or workshop-management systems would be an advantage.
• An interest in cars or knowledge of vehicle servicing would be beneficial.
• A full driving licence is desirable.

Responsibilities

• Welcome customers and establish their vehicle servicing or repair requirements.
• Book vehicles for servicing, repairs, inspections and routine maintenance.
• Prepare job estimates and clearly explain anticipated costs to customers.
• Create and maintain accurate workshop job cards and customer records.
• Liaise with technicians and coordinate the scheduling of workshop jobs.
• Keep customers updated on the progress of their vehicle.
• Communicate any additional work or costs requiring customer approval.
• Ensure completed work is explained clearly when customers collect their vehicles.
• Prepare invoices and process customer payments.
• Provide excellent customer service and professional after-sales support.
• Follow up with customers when required.
• Help ensure workshop jobs are completed efficiently and to a high standard.
• Support the wider dealership team during busy periods.

Skills

Customer service

Communication skills

Administration

Organisational abilities

Driving licence

Tools

Dealership software

Workshop-management systems

Job description

Arcon Recruitment Services in Castlebar is seeking a professional Service Advisor for a busy motor dealership. You will be the main contact between customers and the workshop, welcoming customers, capturing vehicle servicing needs, and coordinating work with technicians.

The role emphasizes clear cost explanations, accurate records, and excellent customer service. Previous motor trade experience is not essential, but hospitality or reception backgrounds are welcome.