Auto Service Advisor | Customer Care & Diagnostics

Kearys; Cork; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Leave 31 days

Company Pension

Healthcare

Volunteer Day

2 Company Days

Bike to Work

Referral Bonus

Milestone Programme

Personal Development

Rewards & Recognition

Wellbeing Programme

EAP

Death in Service

Long Term Disability

Tax Saver

Recognition Programme

Sports & Social Club

Job summary

Keary’s Motor Group is hiring a full‑time Service Advisor in Cork to join a dynamic team. You’ll greet customers, diagnose issues from their descriptions, and translate needs into actionable work orders for technicians.

Applicants with customer service experience, strong communication, and a willingness to learn are preferred. A full, clean driving license is required to support vehicle handovers and related activities.

Qualifications

• Develop natural conversation to build rapport, trust and credibility with customers.
• Active listening to understand customer needs and motivations.
• Present products and services enthusiastically and with conviction.
• Link features and benefits to customer needs for added work.

Responsibilities

• Greet customers and provide excellent service from intake to release of vehicles.
• Diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians.
• Order necessary parts and ensure timely delivery to technicians.
• Ensure automotive work meets company quality standards.
• Invoice and collect payment for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and data in computer systems.

Skills

Customer service

Active listening

Rapport building

Presentation skills

Drive for results

Problem solving

Communication

Relationship building

Full clean driving license

Job description

Keary’s Motor Group is hiring a full‑time Service Advisor in Cork to join a dynamic team. You’ll greet customers, diagnose issues from their descriptions, and translate needs into actionable work orders for technicians.

Applicants with customer service experience, strong communication, and a willingness to learn are preferred. A full, clean driving license is required to support vehicle handovers and related activities.