Junior Service Advisor

Kearys

Cork

On-site

EUR 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

31 Days Paid Leave (inclusive of pblc.

Company Pension

Healthcare Scheme

Employee Volunteer Day

2 Company Days

Bike to Work Scheme

Referral Bonus

Milestone Programme

Professional & Personal Development

Rewards & Recognition

Employee Wellbeing Programme

24/7 Employee Assistance Programme

Death in Service Benefit

Long Term Disability Scheme

Tax Saver scheme

Employee Recognition Programme

Sports and Social Club

Job summary

Kearys Motor Group in Cork seeks a Junior Service Advisor to join its growing team at Kearys, Kinsale Road. You will greet customers, diagnose vehicle issues from descriptions and conditions, and translate concerns into actionable work orders for technicians.

Responsibilities include ordering parts, ensuring timely delivery, and enforcing quality standards while handling invoicing. A strong emphasis on customer service, active listening, and using customer data to enhance the service experience

Qualifications

Develop natural conversation to build rapport with customers.
Active listening to understand customer needs and motivations.
Present products and services enthusiastically and with conviction.
Explain complex technical information in a way that can be understood by the customer.
Previous customer service experience is desired.
Ideally have a technical understanding/background.
Full, clean driving license.

Responsibilities

Greet customers and provide excellent service from intake to vehicle release.
Determine and diagnose vehicle issues based on customer description and vehicle condition.
Translate customer-reported problems into actionable work orders for technicians.
Order necessary parts and ensure delivery to technicians.
Ensure that automotive work meets company quality standards.
Invoice and collect payment for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and enter data into computer databases.

Skills

Customer service

Active listening

Driving license

Job description

Company Overview

Keary’s Motor Group is Ireland’s largest family‑owned motor group, with 15 dealerships in Dublin, Cork, Galway and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award‑winning sales staff, dedicated financial advisors, a superb aftersales department, and a first‑class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on‑going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Keary’s Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full‑time Junior Service Advisor to join our dynamic, growing team in Kearys, Kinsale Road, Cork

Role Responsibilities:

Greet customers and offer excellent customer service from intake to release of their vehicles.
Determine and diagnose car issues based on customer description and vehicle condition.
Translate customer‑reported problems to actionable work orders for technicians to complete.
Order necessary parts from suppliers and double‑check that they are delivered to technicians.
Ensure that automotive work provided to customers meets company quality standards.
Invoice and collect payment from customers for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and enter data into computer databases.

Role Requirements:

Develop natural conversation to build rapport, trust and credibility with customers.
Active listening to build understanding of customer needs and motivations.
Present products and services enthusiastically and with conviction.
Use customer records and data to personalise the customer’s experience and build the relationship.
Link features and benefits to the customer’s needs for additional work identified and services offered.
Explain complex technical information in a way that can be understood by the customer.
Guide customer to the right choice for them.
Previous customer service experience is desired.
Ideally have a technical understanding/background.
Full, clean driving license.

Benefits