Senior Parts Advisor

Frank Hogan Ltd.; Limerick; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Company events

Company pension

On-site parking

Job summary

Frank Hogan Ltd. in Limerick is seeking a knowledgeable Senior Parts Advisor to join their busy dealership. The role involves overseeing parts department operations, assisting with customer orders, and maintaining stock levels. Candidates should have 3–5 years’ experience in a franchised dealership, strong technical knowledge of vehicle parts, and excellent customer service skills. This full-time position offers company events and a pension plan, along with on-site parking.

Qualifications

• Minimum of 3–5 years’ experience in dealership parts environment.
• Strong knowledge of vehicle components and parts systems.
• Familiarity with Irish automotive aftermarket and warranty processes.

Responsibilities

• Serve as the lead point of contact for parts enquiries.
• Order, receive, and manage parts stock.
• Work closely with workshop and service departments to ensure efficient parts availability.

Skills

Customer service

Technical knowledge of vehicle parts

Organizational skills

Communication skills

Knowledge of dealer management systems

Education

QQI Level 6 in Motor Industry or related field

Tools

Kerridge/CDK DMS

Job description

We are seeking a knowledgeable and experienced Senior Parts Advisor to join our busy dealership. The successful candidate will be responsible for overseeing the parts department operations, ensuring customer satisfaction, and supporting workshop and retail counter sales. This role requires a proactive individual with strong technical knowledge of vehicle parts and a customer-first attitude.

Key Responsibilities

• Serve as the lead point of contact for parts enquiries (retail, trade, and internal workshop).
• Identify correct parts using manufacturer electronic catalogues.
• Order, receive, and manage parts stock, including special orders and returns.
• Monitor stock levels and liaise with suppliers to ensure timely replenishment.
• Provide accurate quotations and process customer orders via the dealership’s DMS (e.g., Kerridge/CDK, Autoview).
• Maintain up-to-date knowledge of products, offers, and technical bulletins.
• Work closely with the workshop and service departments to ensure efficient parts availability for jobs.
• Train and support junior parts staff when required.
• Handle warranty parts returns and claims in accordance with manufacturer policies.
• Ensure the parts department operates in compliance with Health & Safety and environmental regulations.

Key Requirements

• Minimum of 3–5 years’ experience in a franchised dealership parts environment.
• Strong knowledge of vehicle components and parts systems.
• Proficient with dealer management systems and electronic parts catalogues.
• Excellent customer service and communication skills.
• Organised, detail-oriented, and capable of working in a fast-paced environment.
• Ability to work independently and as part of a team.
• Full, clean driving licence (Category B).
• Familiarity with Irish automotive aftermarket and manufacturer warranty processes is a plus.

Desirable Qualifications

• QQI Level 6 in Motor Industry or related field (or equivalent experience).
• Previous experience with brands such as VW, Skoda, or Mercedes-Benz is an advantage.
• Basic mechanical knowledge or technician background would be beneficial.

Job Type

• Full-time
• Company events
• Company pension
• On-site parking

Ability to commute/relocate

• Dublin Road, Co Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (preferred)

Dublin Road
Singland,Co. Limerick,
V94 X583