Automotive Service Advisor — Customer Focus (Dublin)

Autotech Recruit Ltd; Dublin; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Pension contributions

Private health insurance discounts

Mobile phone discounts

Income protection and life cover

Cycle-to-Work scheme

Employee Assistance Programme

Sports & Social Club membership

Company insurance discounts and freem_

Job summary

Autotech Recruit Ltd is recruiting for a Service Advisor in Dublin, supporting a flagship automotive operation. You’ll bridge customers and workshop for service, maintenance and repair from enquiry to handover.

The role requires a minimum of 2 years in a dealership, strong customer service, and ability to upsell. Benefits include up to €45,000 DOE plus an attractive bonus and comprehensive benefits.

Join a busy, customer-focused team and contribute to a best-in-class aftersales experience.

Qualifications

• At least 2 years experience within a Service Advisor, Sales Advisor or Aftersales role in a dealership environment.
• Strong customer service and relationship-building skills.
• Experience upselling, cross-selling or recommending relevant products and services.
• Excellent communication skills and the ability to manage customer expectations.
• Good IT skills, including Microsoft Office 365.
• Experience using dealer management systems or online fleet systems.
• Strong organisational and time management abilities.
• A proactive, positive and solutions-focused approach.

Responsibilities

• Delivering exceptional customer service throughout the entire customer journey
• Booking vehicles in for service, maintenance and repair work
• Translating customer concerns into accurate workshop job cards
• Liaising with technicians and keeping customers updated on repair progress
• Ordering parts and ensuring they are available when required
• Identifying opportunities to promote additional products and services where appropriate
• Processing invoices and collecting payments
• Maintaining accurate customer and vehicle records
• Working collaboratively with the wider aftersales and workshop teams

Skills

Customer service

Relationship-building

Communication skills

Upselling

Cross-selling

IT skills

MS Office 365

Dealer management systems

Tools

MS Office 365

Dealer management systems

Online fleet systems

Job description

Autotech Recruit Ltd is recruiting for a Service Advisor in Dublin, supporting a flagship automotive operation. You’ll bridge customers and workshop for service, maintenance and repair from enquiry to handover.

The role requires a minimum of 2 years in a dealership, strong customer service, and ability to upsell. Benefits include up to €45,000 DOE plus an attractive bonus and comprehensive benefits.

Join a busy, customer-focused team and contribute to a best-in-class aftersales experience.