IT Support Engineer — Scale, Automate, Own It

Anthropic; Dublin; Hybrid; EUR 125,000 - 165,000; Full time

Job summary

Anthropic in Dublin is seeking an IT Support Engineer to keep our Mac-centric environment running and scalable. You will triage hardware, software, networking, and access issues, primarily through our ticketing system, Slack, and in-person support as we scale.

You will work closely with IT Engineering and Security, contribute to automation, write runbooks, and maintain device management and identity systems. The role includes on-call responsibilities and an in-office hybrid schedule in Dublin.

Qualifications

• Hands-on IT support experience in a fast-paced environment.
• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android.
• Experience with Google Workspace administration.
• Experience with Slack administration and workspace management.
• Identity and access fundamentals: SSO, MFA, directory services.
• Familiarity with MDM fundamentals and endpoint management concepts.
• Basic scripting (Bash or Python) for automation.
• Strong troubleshooting skills with a methodical and persistent approach.
• Clear communicator who enjoys helping people solve problems.
• Take ownership of problems and follow through until they're resolved.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts, mainly via ticketing, Slack, and in-person.
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles.
• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate.

Skills

IT support

macOS support

Troubleshooting

SaaS tools management

Education

Bachelor’s degree or equivalent

Tools

Google Workspace

Slack

MDM

Job description

Anthropic in Dublin is seeking an IT Support Engineer to keep our Mac-centric environment running and scalable. You will triage hardware, software, networking, and access issues, primarily through our ticketing system, Slack, and in-person support as we scale.

You will work closely with IT Engineering and Security, contribute to automation, write runbooks, and maintain device management and identity systems. The role includes on-call responsibilities and an in-office hybrid schedule in Dublin.