Technical Support

Sigmar Recruitment; Cork; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Daily rate €250

12-month contract

Job summary

Sigmar Recruitment is seeking an experienced Helpdesk Analyst to provide hands-on technical support focused on Apple devices (macOS and iOS) for employees and contractors. You will be the first point of contact, diagnosing issues and owning incidents from start to resolution.

The role emphasizes customer focus, independent troubleshooting, and collaboration within a distributed End User Computing team in a fast-paced enterprise environment.

Qualifications

• Experience providing technical support for Apple hardware and software.
• Strong troubleshooting experience across macOS and iOS devices and applications.
• Excellent customer service and interpersonal skills.
• Strong problem-solving ability, with confidence diagnosing issues without relying solely on scripted procedures.
• Experience using ITSM/ticketing tools such as ServiceNow.
• Good understanding of IP networking and basic network troubleshooting.
• Excellent written and verbal English communication skills.
• Strong time management and ability to multitask effectively.
• Ability to remain calm and professional when dealing with challenging or high‑pressure situations.
• Ability to work independently while contributing effectively within a distributed support team.

Responsibilities

• Provide in-person technical support to employees and contractors.
• Diagnose and troubleshoot hardware, software, and operating system issues.
• Support macOS and iOS devices, tools, and applications.
• Own incidents from initial contact through to resolution.
• Document incidents, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to appropriate support teams.
• Maintain accurate technical documentation and knowledge resources.
• Deliver a consistently professional and customer-focused support experience.

Skills

Apple hardware support

macOS

iOS devices

Customer service

Troubleshooting

ServiceNow

IP networking

English communication

multitasking

calm under pressure

Tools

ServiceNow

Job description

Join a leading technology services organisation supporting enterprise customers with reliable, high-quality IT services. You’ll be part of a professional End User Computing team focused on delivering excellent technical support and a first-class experience to employees and contractors.

About Your New Job

We are seeking an experienced Helpdesk Analyst to provide hands-on technical support, with a particular focus on Apple devices, including macOS and iOS.

You will be the first point of contact for users, diagnosing and resolving hardware and software issues while taking ownership of incidents from initial contact through to resolution. This is a customer-focused role suited to someone who is confident troubleshooting independently and working in a fast-paced support environment.

What Skills You Need

• Experience providing technical support for Apple hardware and software
• Strong troubleshooting experience across macOS and iOS devices and applications
• Excellent customer service and interpersonal skills
• Strong problem-solving ability, with confidence diagnosing issues without relying solely on scripted procedures
• Experience using ITSM/ticketing tools such as ServiceNow
• Good understanding of IP networking and basic network troubleshooting
• Excellent written and verbal English communication skills
• Strong time management and ability to multitask effectively
• Ability to remain calm and professional when dealing with challenging or high‑pressure situations
• Ability to work independently while contributing effectively within a distributed support team

What You'll Be Doing

• Provide in-person technical support to employees and contractors
• Diagnose and troubleshoot hardware, software, and operating system issues
• Support macOS and iOS devices, tools, and applications
• Own incidents from initial contact through to resolution
• Document incidents, troubleshooting steps, and resolutions accurately
• Escalate complex technical issues to appropriate support teams
• Maintain accurate technical documentation and knowledge resources
• Deliver a consistently professional and customer-focused support experience

What’s on Offer

• Opportunity to work within an enterprise End User Computing environment
• Hands‑on exposure to Apple technologies and enterprise IT support
• Customer‑focused and collaborative working environment
• Daily Rate €250 per day on initial 12 month contract