First-Line IT Support Engineer — Hybrid

Spector IT; Dublin; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working post onboarding

Structured onboarding and ongoing培训

Job summary

Spector IT is seeking a first-line IT support engineer to greet clients, diagnose issues, and resolve routine tech problems, ensuring business continuity. You will be the front door for our service desk, handling requests across phone, email, chat, and in person, and escalating complex issues when necessary.

Join a fast-moving team in Ireland with hybrid working post onboarding, structured onboarding, and ongoing training.

Qualifications

• Around a year or more of experience in a similar first-line or support role.
• Grounding in computer hardware and operating systems (Windows, macOS).
• Familiarity with network protocols, basic troubleshooting and configuration.
• Strong problem-solving, logical thinking, and prioritisation under pressure.
• Clear written and verbal communication; ability to explain technical things to non-technical people.

Responsibilities

• Be the first point of contact for technical support via phone, email, chat, and in person.
• Troubleshoot and resolve everyday hardware, software, and network issues.
• Install, configure, and maintain computers, printers, peripherals, and software.
• Set up and configure user accounts, email accounts, and related IT systems.
• Log every request, incident, and solution in the ticketing system.
• Work with the wider team to crack complex problems and escalate when needed.

Skills

First-line engineer

Hardware basics

Windows/macOS

Networking basics

Communication

Learning mindset

Job description

Spector IT is seeking a first-line IT support engineer to greet clients, diagnose issues, and resolve routine tech problems, ensuring business continuity. You will be the front door for our service desk, handling requests across phone, email, chat, and in person, and escalating complex issues when necessary.

Join a fast-moving team in Ireland with hybrid working post onboarding, structured onboarding, and ongoing training.