Deskside Support Technician

Sharp Brains Solutions; Dublin; On-site; EUR 65,000 - 101,000; Part time

Job summary

Sharp Brains Solutions in Dublin is seeking an on-site IT Support freelancer to deliver end-to-end desktop support. You will troubleshoot hardware, software, and connectivity, manage IMAC tasks, OS imaging, and vendor replacements.

You will utilize SCCM, Intune and ServiceNow for asset tracking and ticket resolution, administer software installations, updates and security patches, and ensure policy compliance. Strong ITIL experience is beneficial for incident handling.

Qualifications

• Experience providing end-to-end technical support for desktop and laptop systems.
• Familiarity with ITIL incident, problem and service request management.
• Hands-on with SCCM, Intune and ServiceNow for asset tracking and ticket resolution.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity.
• Handled IMAC activities and break/fix tasks for end-user devices.
• Managed lifecycle of desktop devices including configuration, patching, OS imaging, and vendor replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Administered software installations, updates, and security patching per IT policies.
• Provided remote and deskside support using EUC tools; supported MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols and antivirus monitoring.
• Served as onsite contact during escalations or outages and provided VIP support.

Skills

SCCM

Intune

ServiceNow

Active Directory

Windows OS

VPN

ITIL practices

Tools

SCCM

Intune

ServiceNow

Active Directory

Windows OS

Job description

Language: English & Irish (Both C1 level)

Contract: B2B/Freelance Contract

Location: Dublin, Ireland

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic
• 13. Followed ITIL practices for incident, problem, and service request management in corporate