Irish-Speaking Customer Support Specialist (Hybrid)

Fexco; Ireland; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Basic Salary

Annual Performance-Related Bonus

Permanent Contract

Annual VHI Healthcare Subsidy

Pension Scheme & Life Assurance

Fully Paid Training Programme

Career Paths and Development Programms

20 Annual Leave Days + 2 Company Days

5 extra days leave option

Paid Leave for Tenure Increases

Wellbeing Programme

Employee Assistance Programme (EAP)

Referral Scheme

Subsidised Sports & Social Club

Subsidised Canteen

Cycle-to-Work Scheme

Employee Discount Scheme

Job summary

Fexco is seeking an Irish-speaking Customer Service Advisor to join our Managed & Advisory Services team in Killorglin, Co. Kerry. This is a permanent, full-time role with onsite work and hybrid options available. Training will be provided to support your progression within Fexco.

You will handle customer inquiries via phone, email and webchat, maintain data accuracy, and ensure compliance with GDPR while delivering excellent service in Irish.

Qualifications

• Fluent Irish speaker required for daily customer interactions.
• Customer-focused attitude with good communication and teamwork.
• Comfort with data entry and using a knowledge base.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide customer support via phone, email and webchat.
• Maintain accurate customer records and data entry.
• Apply knowledge base to resolve queries.
• Adhere to data protection guidelines (GDPR).
• Collaborate with team to meet targets.
• Participate in training and development programs.

Skills

Irish language

Customer service

Data entry

Team orientation

Communication skills

Job description

Fexco is seeking an Irish-speaking Customer Service Advisor to join our Managed & Advisory Services team in Killorglin, Co. Kerry. This is a permanent, full-time role with onsite work and hybrid options available. Training will be provided to support your progression within Fexco.

You will handle customer inquiries via phone, email and webchat, maintain data accuracy, and ensure compliance with GDPR while delivering excellent service in Irish.