Hybrid Customer Care Advisor

Fidelity International; Dublin; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Pension contributions (10% employer)

Private Medical Insurance

Cycle to Work & TaxSaver

Gym discounts

Enhanced parental & family leave

EAP – 24/7 wellbeing support

Hybrid working options

Job summary

Fidelity International in Dublin is recruiting a Customer Service Representative for its Client Services team. The role focuses on helping customers across phone, email, and letters, explaining financial products, and ensuring full resolution of interactions.

We offer hybrid working options, pension contributions, private medical insurance, and wellness supports to help you grow professionally and personally.

Qualifications

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.

Responsibilities

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Skills

Customer service experience

Phone etiquette

Digital tools

Active listening

Team player

Willingness to learn

Job description

Fidelity International in Dublin is recruiting a Customer Service Representative for its Client Services team. The role focuses on helping customers across phone, email, and letters, explaining financial products, and ensuring full resolution of interactions.

We offer hybrid working options, pension contributions, private medical insurance, and wellness supports to help you grow professionally and personally.