Customer Experience Specialist — Cork

Flex; Cork; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Pension

Healthcare

Employee Assistance Program

Educational Assistance Program

Bike to Work Scheme

Job summary

Flex is seeking a Customer Service Representative to be based in Cork, Ireland. The role focuses on communicating with customers, handling inquiries, and ensuring high-quality service from a Cork office in a manufacturing environment.

Ideal candidates will have third level qualifications and experience in customer service, with strong English communication and the ability to multitask across several managers and processes. The position is office-based in Cork, Ireland.

Qualifications

• Typically requires third level qualification.
• Experience in a Customer Service-related position highly preferred.
• Requires strong oral and written English communication skills.
• Ability to support several managers, multi-task efficiently and work as a team member.
• Eligibility to work in Ireland (EU).

Responsibilities

• Utilize system applications to deliver high-quality customer service.
• Handle inquiries and resolve problems with care and efficiency.
• Maintain service standards during high-volume periods.
• Interpret customer needs and provide solutions.
• Coordinate with warehouse, logistics, and production for orders.
• Track metrics and drive actions based on KPIs.

Skills

Customer service

English proficiency

Multi-tasking

Organization

Teamwork

Problem solving

Education

Third level qualification

Job description

Flex is seeking a Customer Service Representative to be based in Cork, Ireland. The role focuses on communicating with customers, handling inquiries, and ensuring high-quality service from a Cork office in a manufacturing environment.

Ideal candidates will have third level qualifications and experience in customer service, with strong English communication and the ability to multitask across several managers and processes. The position is office-based in Cork, Ireland.