Customer Experience Specialist - Hybrid & Growth

Codex Limited; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Onsite gym

Hybrid working

Pension

Education assistance

Staff parking

Great Place to Work

Job summary

Codex Limited, a leading Ireland-based provider of office supplies, furniture and print services, is seeking a Customer Service Representative to manage a high volume of calls and emails and to champion customer satisfaction.

You will collaborate with internal departments and vendors to resolve queries, aiming to exceed service targets while maintaining strong communication and problem-solving standards. Hybrid working options and a comprehensive benefits package are on offer.

Qualifications

• 1-2 years customer service experience required.
• Strong communication skills, including active listening and the ability to communicate clearly.
• Ability to solve problems and alleviate conflicts or elevate via the appropriate escalation channels.
• Ability to manage time and prioritise.
• Able to work individually and within a team.

Responsibilities

• Manage a high volume of inbound and outbound calls & emails.
• Handle various types of customer queries, e.g., orders, quotes, and post sales queries.
• Work with internal departments and vendors to resolve customer queries.
• Achieve/exceed customer service department targets and KPI’s. (email closure rate, contact evaluations, CSAT & CES etc)
• Follow company communications guidelines and procedures.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Job description

Codex Limited, a leading Ireland-based provider of office supplies, furniture and print services, is seeking a Customer Service Representative to manage a high volume of calls and emails and to champion customer satisfaction.

You will collaborate with internal departments and vendors to resolve queries, aiming to exceed service targets while maintaining strong communication and problem-solving standards. Hybrid working options and a comprehensive benefits package are on offer.