Bilingual Customer Support Specialist (EN/IT) – Cork

TELUS Digital; Cork; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Permanent employment

Performance-based bonus

Onsite gym

Private medical insurance (after 6 mo)

Bike-to-work scheme

Job summary

TELUS Digital in Cork, Ireland is seeking a Customer Support Specialist to be the face of a leading fintech client. Onsite in Cork, you will handle inquiries via phone and email, research issues, and help improve the overall customer experience while developing your API and fraud detention skills.

This permanent role offers a €32,400 gross annual salary plus a performance bonus and a benefits package. You will join a friendly team with opportunities to grow, learn multiple systems, and advance

Qualifications

• Fluent English and Italian required.
• Excellent communication with a strong customer focus.
• Self-driven and results-oriented.

Responsibilities

• Assist customers by investigating and identifying issues.
• Communicate with customers by phone and email to resolve queries.
• Contribute to improving customer experience and process efficiencies.

Skills

Bilingual English/Italian

Communication skills

Self-driven

Time management

Adaptability

Computer & phone proficiency

Job description

TELUS Digital in Cork, Ireland is seeking a Customer Support Specialist to be the face of a leading fintech client. Onsite in Cork, you will handle inquiries via phone and email, research issues, and help improve the overall customer experience while developing your API and fraud detention skills.

This permanent role offers a €32,400 gross annual salary plus a performance bonus and a benefits package. You will join a friendly team with opportunities to grow, learn multiple systems, and advance